Terms of Service

Effective date: July 27, 2026

These Terms of Service (the “Terms”) govern your access to and use of LOCK.PUB and all related services, including the website at lock.pub and the LOCK.PUB Chrome extension (collectively, the “Service”), provided by LOCK.PUB (the “Company,” “we,” or “us”). By accessing or using the Service, you (“you” or “User”) agree to be bound by these Terms.

1. Definitions

  • “Service” means the password-protected links, secret memos, end-to-end (E2E) encrypted chat, and other features made available by the Company.
  • “User” means any registered or unregistered person who uses the Service.
  • “Account” means a registered profile created to use the Service.
  • “Content” means any link, memo, message, file, image, or other information created, uploaded, or shared by a User through the Service.
  • “Paid Services” means the Pro, Business, or other paid plans and features offered by the Company.

2. Changes to These Terms

We may amend these Terms to the extent permitted by applicable law. We will post the amended Terms with their effective date at least 7 days in advance, or at least 30 days in advance where the change is materially adverse to Users.

If you do not agree to an amendment, you may stop using and close your Account. Continuing to use the Service after the effective date constitutes acceptance of the amended Terms.

3. The Service

The Company provides, among other things: (a) creation and sharing of password-protected links, memos, and files; (b) end-to-end encrypted chat rooms; and (c) such additional features as the Company may offer from time to time.

We aim to make the Service available 24/7, but it may be temporarily suspended due to maintenance, failures, or events beyond our reasonable control. We may modify or discontinue features of the Service, and will provide reasonable notice of material changes.

4. End-to-End Encryption and Data

Chat and certain Content are end-to-end encrypted using a password set by the User. The Company cannot decrypt or access the plaintext of such Content.

Accordingly, if you lose your password, the Company cannot recover your Content. You are solely responsible for safeguarding your passwords.

Because of this encryption, the Company does not pre-screen Content, and responsibility for Content rests with the User who created or shared it.

5. Accounts

  • An Account is created when you accept these Terms and complete our registration process (e.g., email or Google sign-in).
  • You are responsible for keeping your Account information current and for maintaining the security of your Account.
  • You are responsible for activity resulting from misuse or inadequate protection of your Account, except to the extent caused by the Company’s willful misconduct or gross negligence.

6. Fees and Payment

  • The Service is offered on free (Free) and paid (Pro, Business) plans.
  • Payments for Paid Services are processed through our third-party payment provider (e.g., Stripe) and are billed in the currency shown at checkout (e.g., Canadian Dollars (CAD)). Subscription fees renew automatically until you cancel.
  • You may cancel your subscription at any time through the billing settings or customer portal; upon cancellation, paid features remain available until the end of the current billing period.
  • Pricing and plans may change; we will provide advance notice, and changes will not affect a subscription period already paid for.
  • You may request refunds in accordance with applicable consumer protection laws. Except where prohibited by law (for example, digital content already delivered or accessed), refunds are handled under applicable law. On cancellation, no separate refund is issued and paid features continue until the end of the current billing period.

7. User Conduct; Prohibited Uses

You must not:

  • create or share Content that violates applicable law (including unlawful, obscene, infringing, or defamatory material);
  • infringe others’ rights or privacy, or impersonate any person or entity;
  • use the Service for phishing, malware distribution, spam, fraud, or other abuse;
  • interfere with the normal operation of the Service (e.g., excessive traffic, scraping, or automated abuse);
  • reverse engineer, copy, or modify the Service, or resell it commercially without our prior consent; or
  • engage in any conduct the Company reasonably deems inappropriate.

8. Content and Intellectual Property

  • You retain ownership of Content you create.
  • You grant the Company a non-exclusive license to use your Content solely as necessary to provide the Service (e.g., to store, transmit, and display it).
  • The Service itself and all software, designs, and trademarks created by the Company remain the Company’s intellectual property.

9. Content Removal and Suspension

  • We may block access to Content or restrict an Account in response to reports, legal requirements, or requests from law enforcement where Content is unlawful or violates these Terms.
  • We will notify affected Users of such actions where reasonably practicable.

10. Privacy

The Company protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. See our Privacy Policy for details.

11. Termination

  • You may close your Account at any time through the Service.
  • We may restrict use or terminate your Account, with prior notice (or after the fact in urgent cases), if you breach these Terms.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FIT FOR A PARTICULAR PURPOSE.

13. Limitation of Liability

  • The Company is not liable for damages arising from force majeure, causes attributable to you (including loss of your password), or third-party wrongdoing.
  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID TO THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM.
  • THE COMPANY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFITS).
  • Nothing in these Terms limits or excludes any rights or remedies that cannot be limited or excluded under applicable law, including non-waivable consumer rights.

14. Indemnification

You will indemnify and hold the Company harmless against losses suffered by the Company or third parties arising from your breach of these Terms or of applicable law.

15. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  • The courts located in the Province of Ontario, Canada have exclusive jurisdiction over any dispute arising from or relating to the Service, subject to any non-waivable rights you may have to bring proceedings in your local jurisdiction.

16. Miscellaneous

  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Force Majeure. The Company is not liable for any delay or failure to perform due to causes beyond its reasonable control.
  • No Waiver. Our failure to enforce any provision is not a waiver of it.

17. Contact

Questions about the Service or these Terms:

[email protected]
Terms of Service | LOCK.PUB