Lua dao mua sam tren Shopee, Lazada, Tiki: Cach nhan biet va phong tranh

Ban dat mua mot chiec dien thoai tren Shopee voi gia hoi. Khi mo hop, ben trong chi la mot cuc gach hoac mot chiec dien thoai gia re khong dung nhu mo ta. Ban lien he nguoi ban nhung ho da bien mat. Tai khoan cua ho bi xoa, va ban khong con cach nao lien lac.

Day khong phai truong hop hiem gap. Moi nam hang nghin nguoi Viet Nam bi lua dao khi mua sam tren cac san thuong mai dien tu nhu Shopee, Lazada va Tiki.

Cac hinh thuc lua dao pho bien

1. Nguoi ban gia mao

Ke lua dao tao tai khoan moi, dang san pham voi gia re bat thuong va hinh anh sao chep tu cac shop uy tin. Sau khi nhan tien, ho gui hang gia hoac khong gui hang.

2. Danh trao san pham (bait-and-switch)

San pham dang voi hinh anh va mo ta chat luong cao nhung khi nhan hang lai la san pham kem chat luong, khac hoan toan voi quang cao.

3. Lua dao flash sale va phishing

Ban nhan tin nhan qua Zalo hoac SMS voi noi dung "Ban vua trung thuong flash sale Shopee" kem theo duong link gia mao. Khi nhap thong tin tai khoan va mat khau, ke lua dao chiem doat tai khoan cua ban.

4. Gia mao nhan vien cham soc khach hang

Ke lua dao goi dien tu xung la nhan vien Shopee hoac Lazada, thong bao don hang cua ban co van de va yeu cau cung cap ma OTP, thong tin the ngan hang hoac chuyen tien de "xac minh."

Cach kiem tra nguoi ban co uy tin khong

Truoc khi dat hang, hay kiem tra ky nguoi ban bang danh sach sau:

• Tai khoan co duoc xac minh (tick xanh, Shopee Mall, LazMall)?
• So luong danh gia tu 100 tro len?
• Danh gia co hinh anh thuc te tu nguoi mua?
• Ty le phan hoi va thoi gian phan hoi tot?
• Cua hang da hoat dong it nhat 6 thang?
• Gia ca hop ly so voi thi truong (khong re bat thuong)?
• Nguoi ban co nhieu san pham hay chi ban mot loai?

Luu y: Neu gia re hon 50% so voi gia thi truong, do la dau hieu canh bao lon.

Quy trinh khieu nai va hoan tien

Neu ban bi lua dao, hay lam theo cac buoc sau:

Buoc 1: Khong xac nhan nhan hang

Neu hang chua dung hoac sai san pham, tuyet doi khong bam "Da nhan hang" tren ung dung.

Buoc 2: Chup anh va quay video lam bang chung

Ghi lai tinh trang san pham, bao bi, ma van don va moi thu lien quan.

Buoc 3: Gui yeu cau tra hang/hoan tien

Vao muc "Don hang cua toi" > "Tra hang/Hoan tien" va dinh kem bang chung.

Buoc 4: Lien he tong dai ho tro

• Shopee: 1900 6941
• Lazada: 1900 2019
• Tiki: 1900 6035

Buoc 5: Khieu nai len co quan bao ve nguoi tieu dung

Neu san khong giai quyet, lien he Cuc Quan ly Canh tranh va Bao ve Nguoi tieu dung hoac gui don khieu nai len Tong dai 1900.6162.

Buoc 6: Trinh bao cong an

Doi voi cac vu lua dao lon, trinh bao tai co quan cong an dia phuong va cung cap day du bang chung.

Bang dau hieu canh bao

Dau hieu	Muc do nguy hiem
Gia re bat thuong (duoi 50% gia thi truong)	Rat cao
Tai khoan moi, chua co danh gia	Cao
Yeu cau thanh toan ngoai san (chuyen khoan truc tiep)	Rat cao
Gui link qua Zalo/SMS de "nhan thuong"	Rat cao
Goi dien yeu cau ma OTP	Rat cao
Hinh anh san pham qua dep, khong co anh thuc te	Trung binh
Mo ta san pham mo ho, khong chi tiet	Trung binh
Chi ban mot san pham duy nhat	Trung binh
Tu choi cho xem hang truoc khi mua	Cao
Gia dien thoai nhan vien CSKH tu so la	Cao

To cao nguoi ban lua dao an toan voi LOCK.PUB

Khi ban phat hien nguoi ban lua dao, viec chia se thong tin voi cong dong la rat quan trong. Nhung ban co the lo ngai bi tra thu hoac lo thong tin ca nhan.

LOCK.PUB cho phep ban tao phong chat ma hoa end-to-end, bao ve bang mat khau, noi ban co the:

• Chia se bang chung lua dao voi nhom nan nhan khac ma khong lo lo danh tinh
• Phoi hop to cao voi nhung nguoi cung bi lua boi cung nguoi ban
• Gui thong tin cho co quan chuc nang mot cach an toan

Chi can tao phong chat tren lock.pub, dat mat khau va chia se link cho nhung nguoi lien quan qua Zalo. Moi tin nhan deu duoc ma hoa — khong ai co the doc ngoai nhung nguoi co mat khau.

Loi khuyen cuoi cung

Mua sam truc tuyen mang lai su tien loi nhung cung tiem an nhieu rui ro. Hay luon canh giac, kiem tra ky nguoi ban va khong bao gio chia se ma OTP hay thong tin ngan hang cho bat ky ai.

Neu ban hoac nguoi than bi lua dao, hay su dung LOCK.PUB de tao khong gian an toan, chia se thong tin va cung nhau bao ve cong dong khoi nhung ke lua dao.