Shopee & Lazada Philippines Phishing: Jak rozpoznat Fake Orders and Seller Scams

Online shopping through Shopee and Lazada has become a staple of daily life in the Philippines. From Mega Sales to payday hauls, millions of Filipinos order everything from gadgets to groceries on these platforms. But scammers have followed the money trail, deploying sophisticated phishing attacks that target both buyers and sellers.

Here is how these scams work and how to protect yourself.

The Most Common Scams

1. Fake Order Confirmation Messages

You receive an SMS or email that looks exactly like a Shopee or Lazada order notification. It says there is a problem with your delivery or payment, and you need to click a link to resolve it. The link leads to a convincing replica of the login page where your credentials are stolen.

How to verify: Never click links in text messages. Open the Shopee or Lazada app directly and check your order history. If there is no issue in the app, the message was fake.

2. COD Package Scam

A rider shows up at your door with a cash-on-delivery package you never ordered. The package is addressed to you with your correct name and address. Under pressure from the rider, you pay and open the package — only to find cheap items or garbage inside.

How it works: Scammers obtain your name and address from data leaks or social media, then place COD orders using your information. Since the payment goes to the scammer's account, you have no recourse.

Protection: Never accept COD packages you did not order. Tell the rider to return it. Check your Shopee and Lazada apps to confirm whether any pending orders exist.

3. Seller Impersonation

A "seller" contacts you on Messenger or Viber after you placed an order, claiming there is a stock issue and asking you to pay directly through GCash or bank transfer instead of through the platform. Once you pay, they disappear.

Protection: All legitimate transactions happen within the Shopee or Lazada app. No real seller will ever ask you to pay outside the platform.

4. Fake Refund Scam

You receive a message that your order was cancelled and you are entitled to a refund. The "refund link" asks for your bank account or GCash details — and instead of receiving money, your account gets drained.

Protection: Refunds on Shopee and Lazada are processed automatically through the same payment method you used. You never need to enter payment details to receive a refund.

5. Too-Good-to-Be-True Deals

A listing shows a branded smartphone for 90% off. The seller has no reviews or was just created. You pay, and the item never arrives — or you receive a completely different product.

Protection: Check seller ratings, read reviews carefully, and be suspicious of any deal that seems impossibly cheap.

Quick Reference: Scam vs. Legitimate

Scenario	Legitimate	Scam
Order notification	In-app notification	SMS/email with link
Payment request	Through Shopee/Lazada checkout	GCash transfer, bank transfer
Refund process	Automatic through original payment	Asks for bank/GCash details
COD delivery	Matches your order history	No matching order in app
Seller communication	In-app chat only	Messenger, Viber, SMS

Jak se chránit

1. Always verify orders in the app — never through links in SMS or email
2. Never pay outside the platform — no GCash, no bank transfer, no Palawan Express
3. Check seller ratings before buying, especially from new or unrated shops
4. Refuse unexpected COD packages — if you did not order it, do not pay for it
5. Enable two-factor authentication on your Shopee and Lazada accounts
6. Use a unique, strong password for each shopping account
7. Report suspicious sellers through the platform's report function
8. Take screenshots of product listings before ordering as evidence in case of disputes

Co dělat If You Get Scammed

1. Report the incident through the Shopee or Lazada in-app help center
2. File a dispute within the return/refund window
3. Report phishing URLs to the National Privacy Commission (NPC)
4. File a complaint with the DTI (Department of Trade and Industry) for consumer protection
5. Report to the PNP Anti-Cybercrime Group if significant money is involved

bezpečně Sdílení Order Details and Account Info

If you share a Shopee or Lazada account with a family member or need to send login details to someone handling your purchases, avoid sending credentials through Messenger or text where they can be screenshotted or leaked.

Use LOCK.PUB to create a password-protected, self-expiring link with your account details. Share the link through one channel and the password through another — such as the link via Messenger and the password via a phone call. Once the expiration passes, the information is gone.

Varovné signály to Remember

• Texts with links about "delivery problems" — Likely phishing
• Sellers asking for payment through GCash or bank transfer — Scam
• COD packages you did not order — Do not accept
• Refunds that require you to enter payment details — Scam
• Prices that are 80-90% lower than market value — Suspicious
• Newly created seller accounts with no reviews offering high-demand items — Avoid

Závěr

Shopee and Lazada have made online shopping accessible and affordable for millions of Filipinos. But staying safe requires awareness. The golden rule: if someone asks you to do anything outside the official app — click a link, transfer money, or share account details — it is almost certainly a scam.

For securely sharing sensitive account information when needed, visit LOCK.PUB to create free password-protected links that disappear after they expire.